TERMS AND CONDITIONS

SHIPPING COSTS

Shipments to the Iberian Peninsula are FREE from € 40.

For orders below € 40, shipping and handling costs in mainland Spain are € 5 per order, unless there is a special promotion at the start of the store. For other countries, check prices in the SHIPPING * section at the end of the page.

RETURNS

If for any reason you have changed your mind, you have 15 days from receipt of the order to return it. Contact us at fd@farmadorsch.com and we will tell you how to do it. Do not forget that returns will not be accepted with open products and that these must be in their original packaging. The refund of the product will be made through the same means used for the payment of the initial order.

GIFTS AND LOYALTY

€ 1 = 1 POINT. Get loyalty points on your purchases. + information

10% discount for being our client and being subscribed.

UNWANTED EFFECTS OF THE PRODUCT

If for any reason you think that the product is altered (texture, smell, color, ...) or produces an unwanted effect (allergy), contact us at fd@farmadorsch.com and our Customer Service department will get in touch directly with you.

Farma Dorsch online will not be responsible in any case for improper or unadvised use, described within the information leaflet of the purchased product. Likewise, Farma Dorsch online warns of the potential variation in both odors and textures over time of some products once opened, given their natural origin, these facts not constituting any return or claim.

How to buy?

Here are the steps to follow in order to complete the purchase process:

Step 1

Access the website

To place an order it is necessary to connect to the website.

Step 2

User registration

Register as a user, filling in the electronic form that appears at any time on the website of the online store and following the instructions indicated therein.

Information about our customers is a fundamental part of our business and we do not engage in activities to sell our customers' personal information to third parties. FARMA DORSCH only shares the necessary information with the Messaging Service to perform its functions, but they will not be able to use it for other purposes. In addition, they must treat personal information in accordance with this Privacy Notice and the applicable legislation on data protection. More information at https://farmadorsch.com/en/privacy-policy/

Step 3

Fill shopping cart

To proceed with the purchase of products, the User must add the product they wish to purchase to the basket, according to the instructions on the screen. Consult stock previously.

The prices and offers presented on the website are valid only and exclusively for online orders.

Completing for these purposes the order forms supplied (Billing data, Type of shipment, Delivery data, Form of payment and Order) and validating the purchase.

Step 4

Validate purchase

The validation of the order by the Client expressly implies knowledge and acceptance of these General Contract Conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Farma Dorsch online constitutes proof of the set of transactions carried out between Farma Dorsch and its customers. Farma Dorsch online will archive the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, Farma Dorsch online will send the Customer a proof of purchase by e-mail. If you do not agree with the data provided in said confirmation, you may request their modification or the cancellation of the contract.

Step 5

Payment

Selection of the payment method and its completion.

Conditions to consider

All contractual information on the website is displayed in Spanish (Spanish, German, English and Italian), and communication with customers and users, as well as the formalization of the contract, will be carried out in those languages.

During the purchase process, the amount corresponding to the tax burden will be broken down according to the rate in force at all times and applicable to the products and / or services sold. At the time of delivery of the package our invoice is included in which the VAT of the products, promotions and shipping costs is broken down

In the Peninsula, normal deliveries are made in 4/5 working days from the acceptance of the order.

Outside the Peninsula, normal deliveries are made in 10/20 working days from the acceptance of the order.

Shipping and handling costs in mainland Spain of € 5 (Euros) per order, unless there is a special promotion at the start of the store.

Guarantee of 15 days from the receipt of the order, returns with open products will not be accepted. The return costs are borne by the customer.

Do not forget to indicate in your order which samples you would like to receive and if we have them, we will gladly send them to you, as well as any questions you may have.

Your opinion and that of many experts is our reason for being. Discover all the opinions on our products.

There are several loyalty actions both in purchases for being subscribed to our website

+ information at Club Farma Dorsch

The following payment methods are indicated:

  • Card (Visa, Mastercard, Euro 6000, American Express, etc.)
  • PAYPAL
  • Wire transfer

Shipping Policy

Shipments to PENINSULAR SPAIN AND PORTUGAL

Messaging: Tipsa

For orders under € 40 * the courier cost will be € 5

For orders over € 40 * the courier cost will be FREE

* IMPORTANT: This amount (€ 40) may be modified during promotional campaigns. During their validity period, the minimum purchase amount shown in the promotion communications will prevail.

 

Shipments to Europe Zone 1

(France, Germany, Austria, Italy, Netherlands, Denmark, Cyprus, Finland, Greece, Ireland, Monaco, Sweden, Gibraltar)

Messaging: Tipsa

For orders under € 80 the courier cost will be € 10

For orders over € 80 the courier cost will be FREE.

 

Shipments to Europe Zone 2

(Norway, Turkey, Switzerland, Albania, Belarus, Bosnia, Croatia, Iceland, Macedonia, Russia, Ukraine, Malta)

Messaging: Tipsa

For orders under € 100 the courier cost will be € 15

For orders over € 100 the courier cost will be FREE.

 

Shipments to Morocco and the rest of the world

Messaging: Tipsa

For orders under € 200 the courier cost will be € 25

For orders over € 200 the courier cost will be FREE.

 

Shipments to ISLANDS OF SPAIN AND ANDORRA

The shipping cost will be low budget. Please contact: fd@farmadorsch.com

We will contact you in the next few hours for your approval.


CLEAN INGREDIENTS

AIRLESS CONTAINERS. RECYCLABLE