Shipments to the Iberian Peninsula are FREE from 40€.
For orders under 40€ the shipping and handling costs in mainland Spain are 3,90€ per order, unless there is a special promotion at the beginning of the store. For other countries check prices in the SHIPPING* section at the bottom of the page.
RETURNS
If for any reason you have changed your mind, you have 15 days from receipt of the order to return it. Contact us at [email protected] and we will tell you how to do it . Do not forget that returns will not be accepted with opened products and that these must be in their original packaging. The refund of the product will be made through the same means used for the payment of the initial order.
GIFTS AND LOYALTY
1 € = 1 POINT. Get loyalty points on your purchases.
Up to 20% discount for being our client and being a subscriber.
UNDESIRABLE EFFECTS OF THE PRODUCT
If for any reason you believe that the product is altered (texture, smell, color,...) or produces any undesired effect (allergy), please contact us at [email protected] and our Customer Service department will contact you directly.
Farma Dorsch online will not be responsible in any case of improper or non-advised use, described in the information leaflet of the product purchased. Likewise, Farma Dorsch online warns of the potential variation in both odors and textures over time of some products once opened, given its natural origin, these facts do not constitute a refund or any claim.
How to buy?
The following are the steps to follow in order to complete the purchase process:
Step 1
Access the website
To place an order it is necessary to connect to the website.
Step 2
User Registration
Register as a user, filling in the electronic form that appears at any time on the web page of the online store and following the instructions indicated therein.
Information about our customers is a fundamental part of our business and we do not engage in activities to sell our customers' personal information to third parties. FARMA DORSCH only shares the necessary information with Mensajería to perform its functions, but they may not use it for other purposes. In addition, they must treat personal information in accordance with this Privacy Notice and applicable data protection legislation. More information at https://farmadorsch.com/politica-de-privacidad/
Step 3
Fill shopping cart
To proceed with the purchase of products, the User must add the product he/she wishes to purchase to the basket, according to the indications shown on the screen. To consult stock previously.
The prices and offers presented on the website are valid only and exclusively for online orders.
Filling in the order forms provided (Invoicing data, Type of shipment, Delivery data, Payment method and Order) and validating the purchase.
Step 4
Validate purchase
The validation of the order by the Customer expressly implies knowledge and acceptance of these General Terms and Conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Farma Dorsch online constitutes proof of all transactions made between Farma Dorsch and its customers. Farma Dorsch online will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and in the shortest possible time, always within 24 hours from the execution of the purchase, Farma Dorsch online will send the Customer a proof of purchase by e-mail. If the Customer does not agree with the information contained in this confirmation, he/she may request the modification of the information or the cancellation of the contract.
Step 5
Payment
Selection and execution of the payment method.
Conditions to take into account
Website language
All contractual information on the website is displayed in Spanish, and communication with customers and users, as well as the formalization of the contract will be carried out in these languages.
Price
During the purchase process will appear broken down the amount corresponding to the tax charge according to the current rate at all times and applicable to the products and / or services marketed. At the time of delivery of the package our invoice is included in which the VAT of the products, promotions and shipping costs are broken down.
Delivery times
In Peninsula normal deliveries are made in 1/2 working days from the acceptance of the order.
Outside the Peninsula, normal deliveries are made within 10/20 working days from the acceptance of the order.
Shipping and handling
Shipping and handling in mainland Spain is 3,90€ (Euros) per order, unless there is a special promotion at the beginning of the store.
Return
Guarantee of 15 days from the reception of the order, returns will not be accepted with opened products. Return shipping costs are to be paid by the customer.
Samples in your order
Don't forget to indicate in your order which samples you would like to receive and if we have them, we will be happy to send them to you, as well as any questions you may have.
Opinions
Your opinion and that of many experts is our raison d'être. Discover all the opinions on our products.
Fidelity
There are several loyalty actions both in purchases by subscribing to our web site and in purchases by subscribing to our web site
Secure payment
The following payment methods are indicated:
Card (Visa, Mastercard, Euro 6000, American Express, etc.)
PAYPAL
Bank transfer
Bizum
This merchant agrees not to permit any transaction that is illegal, or is deemed by the credit card brands or acquiring bank, that may or has the potential to damage the goodwill of, or adversely influence them. The following activities are prohibited under the card brands' programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards.
In addition, the following activities are also explicitly prohibited:
Selling medicines.
Shipping Policy
Shipments to SPAIN PENINSULAR SPAIN AND PORTUGAL
Courier: Tipsa
For orders under 40 €* the courier cost will be 3,90 € .
For orders over 40€* the courier cost will be FREE of charge.
*IMPORTANT: This amount (40€) may be modified during promotional campaigns. During the period of validity of these campaigns, the minimum purchase amount shown in the promotional communications will prevail.
