PRIVACY POLICY

Information about our customers is a fundamental part of our business and we do not engage in activities to sell our customers' personal information to third parties. Farma Dorsch only shares the necessary information with the Messenger to carry out its functions, but they will not be able to use it for other purposes. In addition, they must treat personal information in accordance with this Privacy Notice and the applicable legislation on data protection.

Farma Dorsch online is committed to protecting the privacy of users who access this website and / or any of its services. The use of the website and / or any of the services offered by Farma Dorsch online, implies acceptance by the user of the provisions contained in this Privacy Policy and that their personal data be treated as stipulated. Please note that, although there may be links from our website to other websites, this Privacy Policy does not apply to other companies or organizations to which the website is redirected. Farma Dorsch online does not control the content of third party websites nor does it accept any type of responsibility for the content or privacy policies of these websites.

  • PRIVACY QUESTIONS

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, (RGPD), we offer you the following information about the processing of personal data that you can provide us with:

  • Who is responsible for the processing of your data?
Web: https://farmadorsch.com
Owner: LABORATORIOS FRIDDA DORSCH, S.L. 
Address: Calle Hervidero, 17, 28750 San Agustín de Guadalix-Madrid (España)
C.I.F: B78854999
Phone: +34 91.848.90.05
Email: fd@farmadorsch.com
  • We process the information provided to us to provide and invoice our services and products.
  • If you give us your consent, we can also process your data to send you information about products, services or activities.
  • How long will we keep your data?

The personal data provided will be kept for the time strictly necessary. That is, as long as you are a user of our services or want to continue receiving information.

  • What legitimacy do we have to be able to process your data?

The legal basis for the processing of your data are the consents you give us.

(Under 16 years old) It will be understood that the information sent by minors under 16 years of age has been sent by the consent of their legal representatives. If not, the legal representative as soon as possible.

  • Who will we communicate your data to?

The data will not be communicated to third parties, unless required by law or necessary to comply with the delivery of products or the purpose of the treatment.

  • Anyone has the right to obtain confirmation about whether or not we are treating their personal data.
  • Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • In certain circumstances, interested persons may request the limitation of the processing of their data, in this case we will only keep them for the exercise or defense of claims.
  • In certain circumstances and for reasons related to their particular situation, the interested party may object to the processing of their data. In this case, we will stop treating them, except for compelling legitimate reasons or for the exercise or defense of possible claims.
  • Interested persons also have the right to the portability of their data.
  • Finally, the interested parties have the right to file a claim with the competent Control Authority

 

  • How can you exercise your rights?

By sending us a letter attaching a copy of a document that identifies you to our address or email (which appear at the beginning of this Legal Notice.

  • How have we obtained your data?

The personal data that we process comes from the interested party, who guarantees that the data provided is true and is responsible for communicating any changes to them. The data that are marked with an asterisk are mandatory in order to provide the requested service.

  • What data do we process?

The data we process ranges from the following categories:

  • Identifying data.
  • Postal or electronic addresses.
  • Other information requested in our forms.

The data is limited, since we only process the data necessary for the provision of our services and the management of our activity.

  • WHAT SECURITY MEASURES DO WE APPLY?

We apply the security measures established in article 32 of the RGPD, therefore we have adopted the necessary security measures to guarantee a level of security appropriate to the risk of the data processing that we carry out, with mechanisms that allow us to guarantee confidentiality, integrity , availability and permanent resilience of treatment systems and services.

Some of these measures are:

  • Information on the personal data treatment policies.
  • Performing regular backups.
  • Data access control.
  • Regular verification, evaluation and valuation processes.

 

  • EXCLUSION OF LIABILITY

Farma Dorsch online acts with the maximum possible diligence so that the data and information it offers on its website is updated at all times. It does not guarantee nor is it responsible for the accuracy and updating of the contents of the website, reserving the right to modify these contents at any time. Farma Dorsch online will not be responsible for the information that can be obtained through links included in the website.

Commercial relations between clients will be governed by the general conditions that, if necessary, would be established by Farma Dorsch online in a specific document for this purpose, or for specific agreements that may be agreed with clients.

  • COMMERCIAL ADVERTISING AND INFORMATION POLICY.

Farma Dorsch online hereby undertakes not to carry out misleading advertising. For these purposes, therefore, formal or numerical errors that may be found throughout the content of the different sections of the Web, produced as a result of incomplete maintenance and / or updating of the information contained will not be considered as misleading advertising. in these sections. Farma Dorsch online, as a consequence of the provisions of this section, undertakes to correct it as soon as it becomes aware of said errors.

Farma Dorsch online undertakes not to send commercial communications without identifying them as such, in accordance with the provisions of Law 34/2002 on Information Society Services and electronic commerce. For these purposes, all the information sent to the clients of Farma Dorsch online will not be considered as commercial communication as long as its purpose is to maintain the existing contractual relationship between the client and Farma Dorsch online, as well as the performance of the information tasks. and other activities of the service that the client has contracted.

  • TERMS OF USE. JURISDICTION AND APPLICABLE LAWS.

The use of this website implies full acceptance of the terms of this legal notice. This Legal Notice and all the relationships established between Farma Dorsch online and the User of the Web and its services will be governed by the provisions of Spanish legislation.

  • ALTERNATIVE RESOLUTION OF LITIGATION.

If you have a dispute with a consumer and want to avoid going to court, alternative dispute resolution may be a good option. It is usually faster, easier and cheaper than a court procedure. It encompasses all the different ways to resolve a claim without resorting to a court: “mediation,“ conciliation ”,“ arbitration ”,“ consumer ombudsman ”,“ claims office ”, and so on.

https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_en

  • ONLINE LITIGATION RESOLUTION.

This platform is only valid for litigation between companies and consumers.

If you have a dispute with a consumer about an online purchase and want to avoid legal proceedings, the online dispute resolution platform may be the right tool to find a quick and inexpensive solution. You can use it to make a claim against a customer (for example, for non-payment) or the customer to make a claim against you.

If you have an online company, you must provide a direct link to the RLL platform from your website. Your email address must also be clearly indicated on the website.

When you have an obligation (by law, affiliation or contract) to use a specific dispute resolution body, you must:

Communicate to consumers, through its website, the dispute resolution body and include it in the tender specifications

Inform consumers about the RLL platform in the tender specifications and in the offers sent by email.

https://europa.eu/youreurope/promo/odr-banners/index_en.htm

 

- Last revision: October 2019


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